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Privacy Policies

Please read. The use of the website as well as the relationship of the user with Sonae Turismo SA are governed by these Terms and Conditions in association with any specific terms set forth on individual pages of the sites in question. If you disagree with them, please do not use the sites in question to make reservations or any other contract with Sonae Turismo SA

1. General

is not allowed the user to transfer, sublicense or otherwise transfer, any of its rights provided under these Terms and Conditions.

If a provision in these Terms and Conditions is decreed to be invalid by a court of competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions contained in these Terms and Conditions remain in full force and effect.

The non-exercise by either party of any right or remedy under of these Terms and Conditions shall not constitute a waiver of such right or remedy.

2. Use of the Site

The site is placed free of charge to the user for personal use, subject to these Terms and Conditions. Use of the Website implies acceptance of these Terms and Conditions.

The use of the Site implies the obligation of the user to be of age (minimum age 18 years) and be able to conclude binding contracts. The user will be financially responsible for all use of the Site itself. You may only use the Site to make legitimate reservations or purchases. It is not allowed to use the Site to: make any any false, fraudulent or speculative reservation or any reservation due to an expected demand; post or transmit any material of an illicit, threatening, slanderous, libelous, defamatory, obscene, indecent, inflammatory, pornographic, or any material or information that could constitute or encourage conduct regarded as criminal offenses, which endanger the civil liability, or that violate any law, or for any other purpose unlawful or prohibited by these suits and Conditions. We reserve the right at any time and without notice, to prevent or limit user access to all or part of the Site.

3. Site Availability

The site can be accessed anywhere in the world by any individual who has a network connection to the Internet. However, the Site may not always be accessible due to maintenance or repair, or because of problems or computer malfunctions, failures in the Internet service or other unforeseen circumstances. The site contains information about our products and services worldwide, not all of which will be available in all locations. A reference to a product or service displayed on the Site does not imply that such product or service is or will find available in your location. Site content, including advertising content, is intended to be used and displayed only where its use and presentation is allowed, in accordance with the laws and regulations.

4. Content on the Site

all information contained on the website and information sent by email are protected by copyright, trademark, rights of privacy and data protection and other intellectual property rights, and are owned by Sonae SA Tourism. The user can access and view content on the Site on a computer screen, print individual pages on paper (butnot photocopy them) and store these same pages in electronic form on CD (but not a server or other storage devices connected to a network) for personal non-commercial use. The user is not allowed any form of reproduction, modification, copying or distribution, or use of any content for commercial purposes without prior written permission of Sonae Turismo SA

is not granted any license to you under these Terms Conditions for the use of any trademark Sonae Guide SA

5. Limitation of Liability and Disclaimer

While Sonae Turismo SA take all possible measures to ensure the accuracy of the contents of the Site, the information is general in nature and not intended to cover all information related to products or services mentioned in Site. Thus, Sonae Turismo SA does not warrant that the content is appropriate to the particular circumstances of the user or that meets the specific needs of the same.

Sonae Turismo SA is not responsible for any errors or omissions considered outside its reasonable control, which may affect any Site Content.

Sonae Turismo SA does not guarantee that access to the Site will be uninterrupted or entirely free of faults. Sonae Turismo SA is not responsible under any circumstances for any consequential or incidental damages (including but not limited to lost profits, loss of privacy and data loss) or for any other indirect, special or punitive damages, may result from or be related to the use of the Site.

The Site may include links to access other websites which are outside our control and which are not under these Terms and Conditions. If you go to other sites using the links provided, the availability and content of these sites will be the responsibility of their operators.

6. Registration

If you do your registration or provide your personal information through the Site, it must ensure that the information provided at time of registration or at any other time are correct and complete. You agree to immediately notify any necessary changes to the information provided at time of registration.

Sonae Turismo SA ensures complete confidentiality for personal data provided via secure server and under the law.

7. Changes to these Terms

Sonae Turismo SA reserves the right at its discretion, to make any changes to any of the Site. As a result of its policy of updating, Sonae Turismo SA may wish to alter these Terms and Conditions (including those related to the use of content). In case of change of the Terms and Conditions, Sonae Turismo SA will notify the user indicating the beginning of these Terms and Conditions the date of last update. It is therefore important that, whenever the user accesses the site, make sure that there is a notification amendment to the Terms and Conditions. Use of the Website after publication or notification of change by Sonae Turismo SA implies acceptance of those changes. If you do not agree to be bound by these changes, it should not continue to use the Site.

8. Advertising and Sponsorship

A portion of the Site may contain advertising and sponsorships. The authors of the ads and sponsors are responsible for ensuring that the material supplied for inclusion on the Site is in compliance with relevant legislation. Sonae Turismo SA is not responsible forany errors or inaccuracies related to advertising or sponsorship.

9. Promotions and Offers

Sonae Turismo SA Site may make available information related to specific services, offers or promotions that are occurring. Such services, offers or promotions will be subject to terms, conditions and specific restrictions displayed on the Site in connection with these services, offers and promotions. Any service, offer or promotion is void where prohibited by law. The user should consult and carefully read the terms, conditions and restrictions included on the Site related to each of the services, offers or promotions.

10. Contests and Prizes Assignment

From time to time Sonae Turismo SA may offer contests, awards and promotions in your free site. These will be subject to additional terms and conditions that will be disclosed at the time the contests are conducted.

11. Jurisdiction and Venue

These Terms and Conditions are governed by and construed in accordance with Portuguese law. Both parties agree, in the exclusive interest of Sonae Turismo SA, in electing to exclusive jurisdiction and the courts of Portugal, to hear and decide any suit, action or legal action that may arise or result from this contract, unless, has been agreed that this clause of the election of competent jurisdiction in the exclusive interest of Sonae Turismo SA, Sonae Turismo SA reserves the right to take legal action against you in courts of competent jurisdiction in any other country.

12. Online Reservation / Occupancy

When using the Online Booking system Aqualuz available on its Website, the terms and conditions regarding availability, prices and cancellation apply to each room rate indicated and the user should carefully read the details provided in relation with the rate charged before completing the booking process. Any special needs should be communicated at time of reservation and is not a response to these, however, guaranteed.

13. Payment Policy

The hotel requires an advance payment equivalent to one night's stay, days before the arrival of the guest, to guarantee the reservation.

The difference of night stay, as well as any other costs incurred during the stay must be paid until check-out.

Advance payment may be made by credit card, which requires the following information: credit card number, cardholder name and expiration date.

14. Cancellation policy

If the guest does not attend the scheduled day of arrival, the hotel reserves the right to charge the guest equivalent to one night's stay.

If the guest cancel the reservation up to 7 days before the scheduled day of arrival, the hotel reserves the right to charge the guest equivalent to one night's stay.

If the guest cancel the reservation more than 7 days prior to expected arrival, the hotel will refund the advance payment .

15. Check-in and check-out

Check-in: after 14:00

Check-out: until 12.00


Check-in: after 16h

Check-out: by 11am

  • Check in time 4:00 PM
  • Check out time 11:00 AM
  • Children age 12
  • Pets not allowed

Privacy and Cookies

Sonae Turismo SA ensures that all users of its services and visitors of their pages on the confidentiality of your data.The Sonae Turismo SA is committed to protecting your privacy and all the data collected through our website. Sonae Turismo SA ensures that such information is entirely confidential and will not be used with any promotional purposes either by mail or telephone, or will be disclosed to any other organization or company, are intended for management of customer reservations, applies specifically and exclusively to the service of Sonae Turismo SA.Todos employees of the entity responsible for the processing of personal data are covered by a secrecy and confidentiality for the data they obtain in the context of the introduction of data in its computer database, being duly informed of the importance of fulfilling this statutory duty of confidentiality is required to provide their responsability. None external entity Sonae Turismo SA has access or may refer to these data. All data collection will take place according to the strictest rules os security. in terms of the law n. º 67/98 of 26 October, customers are guaranteed access to their data and may request in writing from the Sonae Turismo SA its updating, correction or elimination, through identification (name, surname and e-mail address) through our contacts.

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